So obviously from time to time you have to call some service (especially in australia where so many digital systems seem to break often, so you have to call customer service)
But how to deal with waiting on the phone?
The wait is sometimes up to 30 minutes, and it will play this horrendous music.
If I turn the volume down, I will forget I was calling or won’t notice quickly enough and the people will hang up before I can grab my phone.
If I keep the volume up, it’s so distracting that I can’t do anything else and I’m basically waiting for 30 minutes staring at my phone.
Anyone else that experiences this? How to deal with it?
Yeah, i did notice that some places when put on hold don’t have waiting music.
But what I’m talking about is usually at the beginning of a call, where you just pressed some buttons to be put in the queue. Then you have music and didn’t talk to anybody yet, so no option to ask for no music.
Ideally it would be put into law that for accessibility all these phone systems should offer the option to turn off the music at the beginning.