I used this system more than I care to admit and never had significant problems with it. My biggest issue was when trying to modify an existing item on the ticket.

When I first played Mass Effect I thought it was silly that I could give Shepard a first name that would never be used, so I tried to come up with the absolute dumbest first name I could think of. Turns out BanjoShepard is available on practically every platform, so it became my internet persona.

When I was on the fence about teaching English any longer, a friend of mine encouraged me to try software development because “[I] know languages, and [I] like to build things.” I still feel a lot more comfortable with a saw and clamps, but I think he’s right.