Steam is actually pretty decent, by company standards.
They aren’t doing this because they are decent. It’s because they were getting reamed on fees through people choosing the arbitration. I believe it was a law firm basically encouraging people to request arbitration because they would get paid every time a claim was submitted, regardless of the outcome.
No Man’s Sky was much more lacking at release compared to how they sold the game. And they basically went radio silent for quite a long time.
I don’t see how the two situations are similar.
And No Man’s Sky isn’t that much better now anyways.