It also really fucks up their metrics for contracts with call centers. They can’t tell which ones are bad or good and cannot make informed renewal decisions. It’s pretty damaging and costs a lot of money.

How is that better? Who is going to investigate this? The people who use the cameras are going to investigate themselves and find that themselves did nothing wrong.

It like saying we created this tool but you guys only found out how bad is was because the people that use it are dishonest, unethical, and corrupt.

This is him saying “Let them eat cake.”