This article really sounds like it describes an alternate reality to me. Interesting to see how many people in the comments seem to hate self checkouts but here in the UK they seem to work fine. Shops seem to have found the right balance. In the same shop you’ll have queues advancing rapidly at self checkouts and people run tills with shorter queues for customers who prefer the human interaction.
Are you really getting updates though? Samsung latest phones are expected to be getting updates for 7 years but as far as I know the s10 range isn’t officially supported anymore. Samsung don’t need to provide security updates to your phone anymore. I think the last one was Q4 of 2023 and it made the news because it was unexpected.